Cancellation Policy
Last Updated: October 22, 2026
At JewelsCraze, we understand that plans may change. Our Cancellation Policy outlines the conditions for cancelling jewellery orders, including wholesale and customized products.
1. Order Cancellation
Customers may request order cancellation before processing or production begins. All cancellation requests are subject to order status and confirmation by our team.
2. Custom & Wholesale Orders
Customized, personalized, and bulk jewellery orders may not be eligible for cancellation once production has started. Any cancellation request will be reviewed based on the manufacturing stage and agreed order terms.
3. Cancellation After Shipping
Orders that have already been shipped cannot normally be cancelled. Customers may refer to our Return Policy for applicable return or refund options.
4. Refunds for Cancelled Orders
For approved cancellations, eligible refunds will be processed through the original payment method. Processing times may vary depending on the payment provider.
5. Changes to Orders
Customers wishing to modify an order should contact us as soon as possible. Changes to designs, quantities, or shipping details are subject to availability and production status.
6. Contact Information
For cancellation requests or assistance, please contact us with your order number and registered contact details.
JewelsCraze
Email: info@jewelscraze.com
Phone: +91 9828452777
Address: 5 TA 10, Housing Board, Shastri Nagar, Jaipur – 302016, Rajasthan, India
Website: https://www.jewelscraze.com/