Return Policy
Last Updated: October 22, 2026
At JewelsCraze, customer satisfaction and product quality are our priorities. We aim to ensure every jewellery piece meets our quality standards.
1. Return Eligibility
Customers may request a return within 7 days of delivery. Products must be unused, in their original condition, and returned with their original packaging and proof of purchase.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us with your order details and clear photographs. After verification, we will arrange an appropriate replacement or full refund.
3. Custom & Wholesale Orders
Customized, personalized, and made-to-order jewellery is generally not eligible for change-of-mind returns. However, defective or incorrectly manufactured products may qualify for a replacement or refund.
4. Refund Process
Once the returned product is received and inspected, eligible refunds will be processed to the original payment method, generally within 7–10 business days after approval.
5. Return Shipping
Return shipping arrangements and applicable charges will be confirmed when your request is approved. For verified defective or incorrect products, JewelsCraze will cover reasonable return shipping costs.
6. Contact Information
To request a return or refund, please contact us before sending any products.
JewelsCraze
Email: info@jewelscraze.com
Phone: +91 9828452777
Address: 5 TA 10, Housing Board, Shastri Nagar, Jaipur – 302016, Rajasthan, India
Website: https://www.jewelscraze.com/