Help & FAQs – JewelsCraze
Full-line sterling silver production, from granules to packed retail units.
🛍️ Ordering & Customization
How do I place an order?
Simply browse our designs, customize your jewelry (if applicable), and proceed to checkout. You can also place an order by contacting our support team for personalized assistance.
Can I customize my jewelry design?
Absolutely! At JewelsCraze, we specialize in custom jewelry. You can choose your metal, gemstone, engraving, or even share your own design. Just fill out our custom order form or reach out directly.
Do you offer CAD or design previews before manufacturing?
Yes! Once your custom order is confirmed, we provide a CAD (Computer-Aided Design) preview for approval before production begins.
📦 Shipping & Delivery
How long does it take to receive my order?
Standard designs ship within 3–7 business days. Custom orders may take 10–21 business days, depending on complexity. You’ll receive tracking information once the item ships.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times may vary by country.
Is my package insured during transit?
Yes, all packages are fully insured until delivered to your doorstep.
💳 Payments & Pricing
What payment methods do you accept?
We accept major credit/debit cards, net banking, UPI, PayPal, and select EMI options.
Are prices inclusive of taxes?
Yes, all prices shown include applicable taxes unless stated otherwise during checkout.
🔄 Returns, Exchanges & Warranty
What is your return policy?
Ready-made products can be returned or exchanged within 7 days of delivery. Custom orders are non-refundable but may be eligible for modifications.
Do your products come with a warranty?
Yes! All JewelsCraze jewelry is covered under a 1-year warranty for manufacturing defects. It does not cover accidental damage or normal wear and tear.
📐 Jewelry Care & Materials
What materials do you use?
We use certified gold (14K/18K), silver (925 sterling), and conflict-free diamonds and gemstones. You can find product-specific details on each item page.
How should I care for my jewelry?
Store your jewelry in a dry place, avoid contact with chemicals or perfumes, and clean gently with a soft cloth. For more tips, visit our Jewelry Care Guide.
🤝 Support & Contact
How can I contact customer support?
You can reach us via:
📞 Phone: +91-XXXXXXXXXX
📧 Email: support@jewelscraze.com
💬 Live Chat: Available Mon–Sat, 10 AM to 7 PM IST
Do you offer in-person consultations?
Yes, by appointment only at our design studio. Virtual consultations via Zoom/WhatsApp are also available for outstation customers.