Privacy Policy
Last Updated: October 22, 2026
At JewelsCraze, we respect your privacy and are committed to protecting the personal information you share with us. We understand the importance of maintaining confidentiality, particularly when working with jewellery retailers, wholesalers, designers, and business partners worldwide.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, register for an account, submit an enquiry, purchase our products, or use our jewellery manufacturing and customization services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with JewelsCraze.
Personal Information
- Full name
- Email address
- Contact number
- Billing and shipping addresses
- Account registration details
Business Information
- Company or business name
- Type of business
- Business address
- Website or online store details
- Business enquiries and purchasing requirements
Order and Transaction Information
- Products ordered or requested
- Order details and purchase history
- Payment confirmations and transaction references
- Shipping and delivery information
- Customization requirements
Technical Information
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, and website interaction data.
Design and Customization Information
For custom jewellery and private-label manufacturing services, we may collect design references, sketches, CAD files, specifications, gemstone preferences, and other information required to fulfil your request.
2. How We Use Your Information
JewelsCraze uses personal information for legitimate business purposes, including:
- Creating and managing customer accounts.
- Processing product enquiries, quotations, and orders.
- Providing jewellery manufacturing and customization services.
- Communicating regarding orders, production, shipping, and delivery.
- Processing payments and maintaining transaction records.
- Responding to customer support requests.
- Improving website functionality and customer experience.
- Sending promotional communications and product updates where permitted.
- Preventing fraudulent activities and maintaining website security.
- Complying with applicable legal and regulatory requirements.
We process personal information only where there is an appropriate legal basis under applicable law, including consent, contractual necessity, legitimate interests where recognized, or legal obligations.
3. Account Registration and Security
Certain features of our website and product catalogue may require account registration.
Customers are responsible for maintaining the confidentiality of their login credentials and for notifying us if they suspect unauthorized access to their accounts.
We use appropriate security measures to help protect account information and prevent unauthorized access.
4. Jewellery Designs and Business Confidentiality
As a jewellery manufacturer and supplier, JewelsCraze recognizes the importance of protecting customer designs, business information, and intellectual property.
Design files, product specifications, business requirements, and customization details submitted by customers are used to evaluate enquiries, prepare quotations, develop products, and fulfil manufacturing requests.
We take reasonable steps to maintain the confidentiality of such information and limit access to authorized personnel and service providers who require it for legitimate business purposes.
Where separate non-disclosure or confidentiality agreements apply, those agreements will govern the relevant confidential information.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve browsing functionality, remember preferences, understand website traffic, and enhance user experience.
These technologies may include:
- Essential Cookies: Support core website functionality and security.
- Functional Cookies: Help remember user preferences and account settings.
- Analytics Cookies: Help us understand website performance and visitor interactions.
- Marketing Cookies: May be used to measure promotional activities or provide relevant advertising, where implemented and permitted.
You can manage cookies through your browser settings and any cookie preference controls made available on our website.
Disabling certain cookies may affect website functionality.
Where applicable law requires consent for non-essential cookies, we will seek that consent before using them.
6. Payment Information
When you make a purchase, your payment may be processed through third-party payment service providers.
Payment information is handled according to the security practices and privacy policies of the applicable payment providers.
JewelsCraze may receive transaction details, such as payment status, transaction references, payment amounts, and confirmation records, to verify purchases and maintain financial records.
7. Sharing of Personal Information
We may share personal information with trusted third parties when necessary to operate our business and provide our services.
These parties may include:
- Payment processing providers.
- Shipping and logistics companies.
- Website hosting and technical support providers.
- Customer communication and email service providers.
- Analytics and marketing service providers, where applicable.
- Professional advisers and regulatory authorities when required by law.
We aim to share only the information reasonably necessary for the relevant purpose and require appropriate safeguards where applicable.
We do not authorize service providers to use customer information for unrelated purposes without an appropriate legal basis.
8. Data Security
JewelsCraze takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
These measures may include access restrictions, secure systems, and appropriate safeguards for information processing.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:
- Managing customer accounts and business relationships.
- Completing orders and manufacturing requests.
- Providing customer support.
- Maintaining required accounting and transaction records.
- Resolving disputes.
- Meeting applicable legal obligations.
Retention periods may vary depending on the type of information, business requirements, and applicable laws.
When personal information is no longer required, we take appropriate steps to delete, anonymize, or securely dispose of it.
10. Marketing Communications
Customers may choose to receive information about new jewellery collections, manufacturing services, product launches, promotional offers, and business updates.
Where consent is required, promotional communications will be sent only with appropriate permission.
You may unsubscribe from marketing emails by using the unsubscribe option provided in those emails or by contacting us directly.
Unsubscribing from promotional messages will not prevent essential communications relating to existing enquiries, orders, or transactions.
11. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.
These may include:
- Requesting access to personal information we hold about you.
- Requesting correction of inaccurate or incomplete information.
- Requesting deletion of personal information, subject to applicable exceptions.
- Withdrawing consent where processing relies on consent.
- Objecting to or requesting restrictions on certain processing activities.
- Requesting a copy of your information where applicable.
- Raising concerns about how your information is handled.
To exercise your privacy rights, please contact us using the details provided below.
We will review requests and respond in accordance with applicable legal requirements.
12. International Data Transfers
JewelsCraze serves customers and business partners internationally.
In connection with our services, personal information may be processed, stored, or accessed in countries outside your country of residence.
Where international data transfers occur, we take steps to apply appropriate safeguards as required by applicable data protection laws.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment services, or external applications.
These websites and services operate independently and may have their own privacy policies.
JewelsCraze is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their privacy policies before sharing personal information.
14. Children's Privacy
Our website and wholesale jewellery manufacturing services are intended primarily for businesses and adult customers.
We do not knowingly seek to collect personal information from children without the consent or authorization required by applicable law.
If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
15. Changes to This Privacy Policy
JewelsCraze reserves the right to update or modify this Privacy Policy to reflect changes in our services, business operations, technology, or legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
Where required by law, we will provide additional notice or request renewed consent for material changes.
We encourage visitors to review this Privacy Policy periodically.
16. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
JewelsCraze
Address: 5 TA 10, Housing Board, Shastri Nagar, Jaipur – 302016, Rajasthan, India
Email: info@jewelscraze.com
Phone: +91 9828452777
Website: https://www.jewelscraze.com/
We will make reasonable efforts to address privacy-related enquiries and requests in accordance with applicable laws.